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RSNA Online SUBSCRIBER HELP & SERVICES:
Frequently Asked Questions
about Institutional Subscriptions

  1. My institution has a subscription to RSNA Journals in print and access to RSNA Journals Online, but I'm not able to see the full text of articles. I'm prompted for a user name and password. Why is this happening?

    When this happens, the IP address for your computer is not being recognized by our computer. This failure is due to the fact that the administrator of your institutional account did not enter all needed IP addresses for your institution or the administrator does not realize that some subnets of your institution are routed through a proxy server.

    What should I do?

    1. Send us Feedback so we can begin to diagnose the problem.
    2. Talk to your librarian, and let them know you are having trouble.

  2. What is an institutional subscriber?

    An institutional subscriber is a library or central repository for the print journals (eg, the medical library or department of radiology), and institutional subscriptions allow the library within the building to offer access to the online journals from any workstation physically located within the building. The Institution Plus subscription allows access to RSNA Journals Online (1) from workstations physically located within the building, (2) from any remote workstation located within the physical perimeter of the institution's campus surrounding such library or repository, (3) from any workstation on the library or repository's network within one city, or (4) from any home computer of an authorized user who has been given password access by the institution's subscription administrator.

  3. Who from my institution can access RSNA Journals Online?

    Any user connecting from an authorized computer within the building that houses the print journals, or from remote locations for Institution Plus subscribers, will be allowed access to RSNA Journals Online.

  4. How will this work?

    When someone attempts to use RSNA Journals Online, our server checks to see if the requesting computer is within the list of Internet IP address provided by a subscribing institution. If it is, the reader will be able to use all those services enabled for institutional users. For institutional subscribers, there are no user names or passwords to remember, and there is currently no limit on the number of users from your institution who may access RSNA Journals Online simultaneously.

    If readers want to access RSNA Journals Online from computers that are not part of your institutional subscription (eg, outside of the subscribing library), they can do so only through a member subscription or individual non-member subscription or by being assigned password access by the institution's subscription administrator for Institution Plus accounts.

  5. How can I tell if my institution has subscribed to RSNA Journals Online

    If your institution has subscribed, you'll automatically have access to the tables of contents, abstracts, full-text searching, full-text display, online-only articles, PDFs, downloads of figures to PowerPoint slides for teaching purposes, and Medline and GenBank links. You'll also see a button at the top of the page confirming you're signed in as part of an institution.

    If your institution has not subscribed, or if you wish to take advantage of the additional services available to member subscribers, you can choose to access RSNA Journals Online with a member subscription.

  6. Can my institution subscribe only to the online editions?

    Yes.

  7. Will we still be able to get the print edition? And for how long?

    Yes, institutions and individuals will be able to receive the print edition for the foreseeable future.

  8. If our RSNA Journals Online subscriptions expire and at some later date we reinstate our subscriptions, will we have access to all years of the online editions?

    You will have access to the years for which you have purchased a subscription and to the years for which back issues are offered free by the RSNA.

  9. How can I access RSNA Journals Online if I am not an RSNA member and I don't have access through an institutional subscription?

    You may purchase RSNA Journals Online as an individual non-member subscriber or you may wish to apply for RSNA membership. Without a subscription you have access to the table of contents, abstracts, full-text searching, and full text more than one year old at no cost.

Still have questions?

For further information, please contact RSNA headquarters
Office hours are 8:30 AM to 4:30 PM, Monday through Friday
Radiological Society of North America
820 Jorie Boulevard
Oak Brook, IL 60523
Voice: 630-571-7873
Fax: 630-571-7837
subscribe{at}rsna.org


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